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Check-Ins, Disputes and Library updates

The purpose of this form is to make corrections to your inventory and update data that may be incorrect. If you have received a puzzle outside of your preferences or one that is defective, it should be reported as a swap dispute.

Puzzle Library and swap issues

There are several issues you can report using this form. This is the previous dispute form.

Puzzles with one missing piece must be identified in the system and on the puzzle box and journey sheet with Pizzles ID ####mp

Puzzles with more than one missing piece must be retired.

You may use this form to file a dispute for a puzzle swap. If you are filing many disputes, you should update your preferences to be more restrictive.

Issue to report

Puzzles with one missing piece Puzzles to be removed / retired Puzzle no longer missing a piece Swap dispute / Member complaint Check In Receipt Correct a shipment/tracking number Inventory issue Other Issue - not listed above

Puzzle IDs with 1 missing piece

Puzzle IDs to retire

Puzzle IDs no longer missing piece

Other Issue

Required information for Swap Dispute

If you file a dispute, all information below is required. The other party will also receive a copy of the dispute form.

Required information for Puzzle Check-In Receipt

If youreport a check-in, all information below is required. The other party will also receive a copy of the check in form.

Members Info:

Your Name

I was the swap

Initiator Recipient

Other member name

Swap Info:

Swap Number

Enter the corresponding swap number here

Puzzle Dispute Information

Defective puzzle was

Initiated Returned

Library ID(s) of puzzle that was initiated

Enter the 4 digit ID of any puzzles being sent from the Library separated by commas.

Library ID(s) of defective puzzle that was returned

Enter the 4 digit ID of any puzzles being sent from the Library separated by commas.

Points of Inferiority

I've already had this puzzle Puzzle missing a piece I'm RLPO, did not request this puzzle Puzzle missing more than one piece Received less than number sent Puzzle in a plastic bag, no box Puzzle swap outside my prefered shipment area Puzzle quality inferior Other, please comment below

Check all that apply. If you have not agreed to accept puzzles with missing pieces, and you receive one in a return, this would be a return violation, etc.

Puzzles received

Approximate Shipping Date

Approximate Receipt Date

Comments

Please tell us about the particulars of this swap, and how it is substandard to the puzzle(s) you sent them. Your information will be kept confidential and will be used to report the quality of the returns of this member.

Upload supporting documentation files

Attach files here that will help us resolve the dispute.

Email

We will contact you by email if necessary.